A Farewell.

Not a farewell from me to you, but farewell from my web host to me.

After 10 years of a great relationship, my host Seanet fired me today. Please read:

Good Afternoon Chase,

My name is Jenny and I am part owner of Seanet. We currently host your website chasejarvis.com.

It has come to my attention that in the past two weeks the traffic to your website became significantly higher than usual. It has been increasing with each day and by now your traffic constitutes 10% of our total bandwidth. Many of our other customers are being affected by this and, with the holiday season being very busy time of the year for us, this problem added extra load to our technical department.

I am sorry to inform you but we are no longer able to accommodate your website. We greatly appreciate your business through out the years.

I would greatly appreciate if you could make arrangements to move your website by the 22nd of January.

Thank you for your time.

Jenny Klimenko
Seanet Corp.
Partner
206.346.1518
www.seanet.com

Wow.

First a note about Seanet: they have been an incredible partner to chasejarvis.com for more than 10 years. They were hosting large photo files for me long before it was reasonable to do so, and they grew and evolved my hosting solution–generously–as my site grew and evolved. Whenever anyone from our studio called to resolve an issue, a human being answered the phone – which is almost unheard of in today’s times. Sincerely, the people there are nice and their service is wonderful. Hats off to them for running a great business, and I’d recommend them in a heartbeat to someone looking for a hospitable host.

Second: We’re 10% of a sizable, 14 year old ISP’s TOTAL BANDWIDTH? Holy crap! Although it’s been brewing/growing for a long while it seems like that happened overnight. Let this serve as a reminder to this blog’s community that we’re actually a part of something reasonably exciting. I’m honored and extremely thankful for what we’ve built together–from the ground up–in just one quick year. While numbers are nowhere close the sole measure of some thing’s worth, they’re a reasonable indication that we’re doing something rather than nothing. Traffic has been growing steadily for some time. As a small example: 100,000 people watched our packing video in less than 30 days since posting.

Seriously?

Seriously. And the rest of the math (that I won’t bore you with) is equally shocking.

I certainly don’t know where this is all going, but I’m having a blast and hope you are too. Thanks for a great 2007. Here’s looking forward to a swell 2008.

Happy New Year.

You may be interested in:

34 Responses to A Farewell.

  1. Trapp_m_Photo December 30, 2007 at 3:52 pm #

    Chase,

    Congrats! That kind of growth is an exciting thing. You guys work really hard and you still manage to find the time to give back to the photographic community. I know I am not alone in saying, your blog is a resource and inspiration. Thank you for sharing.

    Just curious, who will you be switching over to now that your ISP has “fired” you? I am working on a web site of my own and have been searching for good hosting services that can handle lots of large image files. Maybe this subject could be a future Chase Jarvis TECH blog post?

    Thanks again,

    Mike

  2. Nick AKA Marzy December 30, 2007 at 5:35 pm #

    wow wee 10% thats amazing, I guess it has it’s ups and downs. Ups being more people and downs being you have to find a new host. But I know your community is growing since 2 nights ago i Only started reading your blogs and in that time I have downloaded all your hi res videos.

    Im guessing that you get to keep the domain chasejarvis.com?

    BTW that packaging really cool, I loved seeing all the different equipment, when do you use your nikon camera and when do you use your hasselblad?

  3. Scott December 30, 2007 at 5:54 pm #

    Wow – that is a lot of growth…

    If I was Seanet, I would INCREASE my capacity and offer you a new hosting plan (at a higher rate) to maintain a longtime customer…

    I looked at their website and their hosting plans and they really don’t offer a lot of bandwidth and space for a site as large as yours.

    Good luck in your search for a new host!

  4. Danno December 30, 2007 at 6:46 pm #

    Chase,

    Check out Media Temple for hosting.

    Great company, check them out.

    Rocksteady,
    Danno~
    The Photo Collective
    http://www.thephotocollective.net

  5. brian faini December 30, 2007 at 7:46 pm #

    How much bandwidth are we talking here?

    I have to say once again I am jealous. I cant break 500 hits a month on my site. But, I do get 12,000 people seeing my images in print daily. (best thing about my day job)

  6. Zen December 30, 2007 at 7:46 pm #

    Wow! Congrats on getting so big… no doubt the latest videos (which were awesome, I have to say) added to the bandwidth =) Here’s to a great 2008!

  7. Car December 30, 2007 at 7:56 pm #

    Hey Chase,
    wow, that IS impressive.
    Check out Rackspace Hosting, many large companies host with them!

  8. Anonymous December 30, 2007 at 8:03 pm #

    You should take a look at moving your media files over to Amazon’s S3 service. It’s probably cheaper than what your new host will charge you for hosting all your files.

  9. chris from detroit December 30, 2007 at 9:01 pm #

    Sorry to add more suggestions to the pile but just check out Dreamhost.com

  10. Aegir December 31, 2007 at 12:01 am #

    No wonder you pulled over 100000 views on the packing video in thirty days, the stuff you post, the information you throw up on the ‘net is absolute gold. The exact kinda stuff that photographers right from the newbie amateurs like myself right up to the pros can benefit from.

    Sites like yours and Strobist always manage to keep me interested in photography, rather then ‘grow out of it’ like so many passing interests of mine over the last couple of years.

    Looking forward to what 2008 brings.

  11. Frederik December 31, 2007 at 1:53 am #

    Holy …

    That’s amazing!!

    aegir is right, that video is absolute gold.

    Too bad that after all these years, they kick you out with just an e-mail.

    But 10 % is a lot!!

    good luck in 2008

  12. Anonymous December 31, 2007 at 2:01 am #

    Chase-
    I look at your blog every day since I ran into your site a month ago. You and your team are a true inspiration. Also your speech at Photoshelter was even more of an inspiration.
    Thank you for everything!
    -dov
    http://www.dovviramontes.com

  13. Marcos G. Meider December 31, 2007 at 3:18 am #

    Well it looks you should find another “home” for your great site. I’m quite sure you have a number of resources in your head, but let me point out one web hosting provider which I think is great for service:
    http://www.bluehost.com

    Good luck and Feliz Año 2008 to you and your team.

    Marcos
    http://www.mgmeider.com

  14. dez December 31, 2007 at 3:29 am #

    10% of the provider’s traffic?!
    Wow!
    You’ve outgrown your boots for sure, and there’s no question why. You continue to give so much back to the photographic community. From your blog, your videos, and your inspiration.
    I hope that you’re able to find a new provider that can give you all that you need for your site, and I hope that the migration goes smoothly.

    Best wishes in the new year, Chase and co.!

    -Dez
    nine2fivephotography.com

  15. RMP December 31, 2007 at 7:27 am #

    Chase,

    Congrats sort of :) , there is never anything wrong with a company growing and the information you provide is a great asset to the photographic community. Hopefully you will find another hosting soon, I currently use Bludomain check them out.

    Thanks
    Ren
    http://www.rmp123.com

  16. Douglas Urner December 31, 2007 at 9:08 am #

    Check out Dog Bark (http://www.dogbark.com) — great people, they answer the phone and solve problem. Very Mac / creative types friendly.

  17. Philippe Champoux December 31, 2007 at 9:40 am #

    Hey Chase!

    Even though all is going great for your site, I allow myself one constructive comment: please make links open in new tabs or windows in web browser!!! It’s as easy as this code target=”_new”

    This would enable all of us to navigate through the links while having your page in the background to come back to when needed. But again…who needs more hits?!!!

    Keep it up and happy 2008 !

    PhiL

  18. Isaac December 31, 2007 at 2:09 pm #

    Switching hosting companies is never a fun event. That’s pretty wild they’d email you after the years of being a customer with them. I’ve gone through several hosting companies over the years and it is usually due to response time and customer service or lack there of.

    I’d recommend webair.com. Webair has a 24/7 live support chat, great response times and reasonably priced. You can have your own dedicated server at a reasonable price and not have to worry about affecting other’s traffic.

    Feel Free to drop me a line and I can put you in touch with someone directly if you’re interested.

    Cheers!

    Isaac

  19. phototristan December 31, 2007 at 5:17 pm #

    That’s bogus. Good ISPs should ramp up their bandwidth over time and as needed. Why not switch to one that offers unlimited bandwidth? I use ixwebhosting and am fairly happy with them.

  20. bmillios December 31, 2007 at 10:17 pm #

    I don’t get it.

    “We’ve got too much business, so we’re kicking out our biggest and most profitable customer.”

    Yeah, that makes sense.

    These guys need to read a book about business management or something. 20% of your customers will give you 80% of your business. Cultivate THOSE customers.

  21. mcdansg January 1, 2008 at 6:37 am #

    This is some of the worst business management I have seen in a long time!

    I have worked in the Telecom and ISP world for the past 12 years. When you get a website customer, like Chase, you do NOT dismiss them because they use too much bandwidth!!! You work with Chase to optimize the site and then go get more bandwidth (and of course, work with Chase to make up that cost). I could site reasons all day why to do this; however, the moral of the story is that they should not be dropping Chase because of a bandwidth issue. That is just horrible.

    I’m even offended by the way they handled it. It’s sad that “Jenny” can’t even pick up the phone and call Chase … especially after 10yrs of service. I can’t think of a worse way to cancel Chase’s service.

    Finally, they are being very short-minded here. Chase posted a single video that was a huge hit and they basically got slashdotted. And, instead of learning how to handle a slashdot or work with Chase to prevent a slashdot in the future, they canceled Chase’s service. All over a single video that got posted at an abnormally business time.

    I can’t see how anything nice could be said about this situation, “Jenny”, or Seanet. This situation was poorly handled and are being very closed-minded. I’m sure they will figure out the error of their ways come January 23rd.

    If anything, this is a testament to the character of Chase and his ability to never say anything negative about someone/something!

  22. Chase Jarvis January 1, 2008 at 7:28 am #

    IMPORTANT @mcdansg: I agree very much that it’s kind of a bummer that they haven’t reached out to work with me in this latest instance BUT I’ve got make a correction on one point you raised: this is not a “slashdotting” actually – what they’re reacting to is not the ONE latest video – they’re reacting to all our traffic overall for a long period of time. All of our other videos and numerous blog entries have seen very similar success, and the site has risen in popularity dramatically since I started blogging a year ago (6 figure pageviews for months). In fact, our traffic has crashed their servers on numerous occasions before. (incidentally, those occasions always involved us in close communication with their technical department to mitigate drama and find a solution…) They reacted on at least two distinct occasions in the past by migrating our site to “newer, faster servers” within Seanet. This last surge in traffic was, apparently, the straw that broke the camel’s back and precipitated the letter from the owner.

    So three summary points:
    1. the traffic was not an isolated, one time event, and instead has been an intense sustained growth over the past year
    2. they’ve worked with us in the past to find solutions, this isn’t a “one strike and I’m out” situation
    3. according to this letter from Jenny they apparently don’t have the bandwidth (figuratively and literally) to deal with us anymore

    That said, your macro point stands: I wish they could again reach out and collaborate with us on a solution that didn’t break their system. I’d love to stay put. But it looks like I’m on the chopping block, at least for now.

  23. Chase Jarvis January 1, 2008 at 7:31 am #

    @phil: GREAT feedback. Will begin to employ this where it makes sense. Many thanks.

  24. @Phil good suggestion…

    @CJ- Video takes a LOT of bandwitdh for sure. Nowadays it’s possible to use 3rd party hosts for video and photos which will get “hit” alot in a blog post, etc. (vs stuff in private client areas)

    Flickr, Youtube, viddler.com, revver, etc, BUT on some video sites, the video gets “crunched” not as good as self hosting.

    If you haven’t looked into http://blip.tv check it out! Really blogger / vlogg friendly. You can embed it into your site and the quality is great for when you want something over “youtube” quality. They do multiple formats (to your site, flash, quicktime, etc)

    I’ve heard good things about Media Temple’s Grid Service.
    http://www.mediatemple.net/webhosting/gs/

    Later,
    Adam in Phoenix.

  25. Steven N Fettig January 1, 2008 at 11:34 am #

    Chase, two comments (to you and others commenting):
    - Being an owner of a webhosting company myself, I think your host did absolutely the right thing in deciding they couldn’t handle your account and notifying you of such. This is a fair and equitable thing to do. People have NO IDEA how much bandwidth costs at the datacenter or ISP level – especially low latency, quality bandwidth (which at 100k pageviews a day or mo.) is a huge deal. When I owned an ISP a few years ago, bandwidth consumed over 75% of our budget. Most smallish ISPs around the country do not have the type of peering agreements that would allow them to add bandwidth at a rate that would keep costs down both for the consumer and the provider. (And, I would suspect from what I’ve read in your post and comments, your ISP fits in that category.) Increasing bandwidth means not just increasing pipe size, but also upgrading backend equipment to handle the increased traffic flow. This is a very complicated process even if the provider is large. (It took Charter Communications 2 mo. to upgrade fiber interconnects when consumers in my area had saturated their pipes with increased demand for traffic. This delay wasn’t because they were lazy, it simply takes a lot of planning and money to do these types of upgrades.) Those people who have recommended switching to an all-you-can-eat provider are not realizing that most of those type providers do NOT offer the type of tech support you are probably used to and I would heartily stay away from them. I could go on and on about this subject because dealing with video distribution and spikes or increases in bandwidth is a mainstay of one of the businesses I’m in… but it is an expensive and complicated business that few understand – especially from the consumer side of things.
    - Please do not implement what Phil was suggesting (sorry Phil, but I have an explanation). The “open new window tag” on links is just as disturbing as pop-up and /or popunder ads and is a confusing hindrance to novice and advanced web users alike. (To especially understand this, watch a novice user’s eyes as they click on a link and find a page pop up instead of the page they are on navigate to where the link leads. It forces the user to refocus on another window and breaks the flow of attention that a link is supposed to embellish upon. Good interface design makes breaking the user’s concentration to refocus a no-no.) There are so very many ways for the user to accomplish this effect (command-click/ctrl-click, add-ons that do this to any link you click, etc) out of their own volition that forcing a reader to stay on your site vis a vis forcing “new page” in links is simply bad design and is distracting. On a deeper level – and somewhat extreme, but I think there is a greater point here – it forces the user to follow navigation rules the site designer has set and not follow his/her own wishes to navigate in and out of a page. Because a user can accomplish this if he/she wishes through other means, it doesn’t make sense for the designer to implement such code.
    Last comment: Chase, your site and photography rocks. You and your crew are fun to watch and read about. Thanks for publishing these things for interested folks like myself to see!

  26. steve January 1, 2008 at 2:55 pm #

    Hi Chase!
    Sad to hear your ISP is giving you a big f-off after so long time.
    I use servage.net, they have a great customer support, 360gb of webspace and 3600gb of transfer each month, they are at a reasonable price also. check’em out.
    Best wishes for the future and with your new isp! keep em videos coming!

    Steve.

  27. Chase Jarvis January 2, 2008 at 2:10 am #

    Thanks to the many of you who have chimed in with suggestions on our next move. We’re busy internally taking the advice you’re posting here–along with our IT support friends http://www.creativetechs.com–to come up with a solution that will grow and work with us for a long time.

    I REALLY appreciate a couple things here:

    FIRST, the techie stuff to address the “problem” we’ve got… the ams voicing how they like to navigate and where we can all find expandable hosting solutions AND the professionals speaking up with experienced recommendations–we’ll figure this out for a faster and slicker solution that will further enable this community and the cool shiznit we’re planning to send downt the pipe to you in ’08.

    SECOND, the “f*#K ya!” part of the equation that we’re bringing down the house. We really are riding this thing like we’ve stolen it… I’m thankful for your cheerleading here about the kick ass community that we’ve put together – it inspires me that you’re fired up and I love hearing it. Thank you thank you. Again, the bandwidth this community is pulling is a great testament that we’re having a nice time together, and that–most of all–there’s relevance here (at least some of the time ;) What more could we ask for besides a foot massage and a pizza?

    Keep the suggestions coming. I’m learning a lot and the info from these comments will certainly figure into our decisions about stuff going forward. Muchas Gracias!

  28. Jacob January 2, 2008 at 12:10 pm #

    Chase,

    Wow – so cool that you’re rocking the house.

    Completely off base here – but are you privy to The Flight of the Conchords? If not, you should surely check them out (example vid here: http://www.youtube.com/watch?v=FArZxLj6DLk&NR;=1) They have an HBO show that I havne’t seen, and a great album. Anyway – if you haven’t heard of them, I thought you might enjoy it.

    Jacob

  29. Chase Jarvis January 2, 2008 at 3:36 pm #

    @ jacob: I’m a huge Conchord’s fan. Huge. Know almost every word to every episode ;)

  30. BoxCarPhotography January 3, 2008 at 8:55 am #

    does this mean i can expect seanet to be down, as one last hurrah, for a few days before you get a new host? lol

  31. Chase Jarvis January 3, 2008 at 3:49 pm #

    @ nick: the url won’t change atall. And, I use the Hassie for most things that are kinda one shot with strobes “pop!” and Nikon for fast motordrive action and extremely tough locations . They’re both awesome tools, but uniquely they are at the top of their game in somewhat different environments

  32. Simon January 4, 2008 at 6:37 am #

    Talking of server issues, I’ve been unable to download your iPod/iPhone flavour video podcasts from iTunes for a few days…. Maybe its a local issue? Might be worth you checking Chase!

    Simon

  33. Chase Jarvis January 4, 2008 at 6:50 am #

    @ Simon: it’s likely related to the same issue of Seanet firing me. The download is linked to their servers and we’re still bashing them to pieces apparently. Unfortunately, it’s just a wicked digital cue. We’re working on patching something together ASAP, however if you (or anyone) are still having problems and wants immediate access to a non-iTunes file in the meantime, send and email requesting said file to info at chase jarvis dot commm.

    Thanks for bearing with us ;)

  34. Arron January 4, 2008 at 3:22 pm #

    @phil

    This is a little off topic, but I could not let it pass. Just wanted to point out that opening links in a new window by default is not regarded as good web design. It hinders usability and accessibility for various reasons (quick search on web will turn them up).

    The links provide example rationale for my comment from two long standing usability/accessibility ‘gurus’ in web design world.

    The Top Ten Web Design Mistakes of 1999

    Ten questions for Joe Clark

    Hope you find the links interesting.

    Arron

Leave a Reply

Highslide for Wordpress Plugin